Terms of Service
Brand Red Resume is the Resume Division of Brand Red, LLC. (“Brand Red”)
By using the BrandRedResume.com web site (“Service”), or any services of Brand Red (“We”, “Us”, “Our”), you are agreeing to be bound by the following terms and conditions (“Terms of Service”).
These Terms of Service set forth the rules for using or referring to the Resume, Career Marketing, Agency & Business, and related Services provided by Brand Red, its subsidiaries, or its affiliates.
If you are entering into this agreement on behalf of a company or any other legal entity, you represent that you have the authority and permission to bind such entity, its affiliates and all users who access our services through your account to these terms and conditions, in which case the terms “You” or “Your” shall refer to such entity, its affiliates, and users associated with it. If you do not have such authority or permission, or is you do not agree with these terms and conditions, you must not accept this agreement and may not use the services of Brand Red Resume.
If you are accessing any Brand Red Resume service in your capacity as a government entity, special terms and conditions will apply.
We hold the right to make material changes to these Terms at any time, and we may or may not notify you by email or by posting a notice on our site when the changes become effective. It is your responsibility to stay updated on these Terms at all times. Any new features that augment or enhance the current Service, including the release of new tools, software, services and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes.
You shall retain all ownership rights in and to your materials and information. Notwithstanding, as a client or user of our Services, you authorize and direct us to make and retain such copies thereof as we deem necessary in order to facilitate the start, completion, revision, modification, display, and use of such materials in accordance with your chosen Services.
SCOPE & PREPARATION OF PROJECT:
All resume solutions, candidate solutions, and agency solutions will be prepared according to the information and criteria specified and provided by the client, project preparer, and/or assigned resume expert.
The information and criteria will be transferred and established via email, the Internet, and during the phone or in-person meeting with the project preparer and/or assigned resume expert. Scope and preparation of project for Agency Solutions will be specifically outlined within Agency Agreement.
TIMELINE OF PROJECT:
Unless otherwise specified, the 33% stage of all resume projects are completed and delivered within 24 business hours of the submission of requested/required information and final resume projects are completed within 48 business hours of approval of 33% stage. If a client does not respond to the 33% resume draft within 7 days, the project will be considered complete and void of any refunds or further developments or obligations. All cover letter and supporting career marketing documents purchased as a part of a resume package are completed and delivered along with final resume documents.
If purchased individually, cover letter and supporting career marketing documents are delivered within 72 business hours. Official holidays are not included in business hours. Project timeline for Agency Solutions will be specifically outlined within Agency Agreement.
REVISION PERIOD AND REVISION TYPES:
Resume Revision Periods range anywhere from 12 to 48 hours depending on the type of resume or resume package purchased. Within the permitted time frame, resume revision requests are limited to two (2) minor revision requests that are included in the quoted rate. All revision requests must be relevant to the original material provided for the completion of the resume or supporting career marketing documents.
All requests outside of this material will carry a fee. If a client wishes to make discretionary revision requests or more than two (2) revision requests (i.e. – additional writing, formatting work, consultation, etc.) during or after the assigned Revision Period, additional fees will apply. Revision periods and revision types for Agency Solutions will be specifically outlined within Agency Agreement.
PROOFREADING & 33% STAGE:
All clients who purchase resume and/ or supporting career marketing solutions are required to thoroughly proofread their 33% and final resume and career marketing documents to check all data for accuracy and completeness. If corrections are needed, clients are asked to forward them via fax or e-mail. If an error is found after the assigned Revision Period, after printing, or after the project has been closed, client agrees to pay additional fees associated with the revision.
Brand Red Resume is not responsible for omissions made on behalf of client or incorrect information provided in the original material. Additionally, Brand Red Resume is not liable for false information or statements provided by a client and used in a resume application, resume project, or career marketing documents. During the proofreading and assigned Revision Period, the client is expected to review all material thoroughly. Electronic changes are granted without charge so as long as they are submitted within the assigned revision or proofreading time frame and adhere to the criteria outlined. Proofreading and related criteria for Agency Solutions will be specifically outlined within Agency Agreement.
All clients who purchase resume and/or supporting career marketing solutions from Brand Red Resume are responsible for maintaining communication with us and responding to our correspondence, via phone or email, with regard to their project(s).
Brand Red Resume will send correspondence and attempt to establish communication with the client at certain points during an active project, specifically:· Pre-start of project: To obtain information and details to start project. · Start of project: To inform client of course of project and established timelines. · Any milestones for project: 33%, 50% and 100% milestones. · Updates to project: In case any updates are made to project that will affect delivery, progress, etc. · Extensions or delays to project: In case any extensions or delays are made to projects that will affect delivery, progress, etc. · Periods of non-communication/abandonment: When client is not responding to correspondence from us, via phone and/or email. · Response to client correspondence: To respond to client inquiries, requests, etc. · Response to info requests: To respond to request for information about services, prices, etc. · Other necessary periods: Any situations that require communication be established between the company and the client.
Clients who do not maintain communication with or respond to correspondence from Brand Red Resume within the below specified time periods agree to forfeit their project(s) and all payments, and their project status is updated to “Abandoned Project”.
Depending on what stage the active project is in, the following time periods apply:· Pre-start of project: Project is abandoned after 14 days of no communication or response from client. · Start of Project: Project is abandoned after 14 days of no communication or response from client. · Any Project Milestone: Project is abandoned after 14 days of no communication or response from client. · After Updates to Projects: Project is abandoned after 14 days of no communication or response from client. · After Extension or Delay: Project is abandoned after 14 days of no communication or response from client. · After periods of non-communication during ANY stage of project: Project is abandoned after 14 days of no communication or response from client.
Any project that has been updated to “Abandoned Project” does not qualify for a refund, extensions, delays, modifications, or completion.
Any other/additional services requested by a client of an “Abandoned Project” will require full payment for services.
Violation of any of the Brand Red Resume Account (Login) Terms below will result in the termination of your Account. Your agreement to these Account Terms represents your understanding that Brand Red Resume cannot be responsible for the content accessed and viewed using the Service. You agree to use the Service at your own risk.
Account (Login) Terms
1. You must be 18 years or older to use any Brand Red Resume Account Service. You must be a human. Accounts registered by “bots” or other automated methods are not permitted.
2. You must provide your legal full name, a valid email address, and any other information requested in order to complete the signup process.
3. Your login may only be used by one person only – a single login shared by multiple people is not permitted. You may only create separate logins for other people if your plan allows.
4. You are responsible for maintaining the security of your account and password. Brand Red Resume cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
5. You are responsible for all Content accessed and viewed and activity that occurs under your account (even when Content is posted by others who have accounts under your account).
6. One person or legal entity may not maintain more than one free account.
7. You may not use the Service for any illegal or unauthorized purpose.
8. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright or trademark laws).
ELECTRONIC FILES, FORMATTING & INFORMATION:
Brand Red Resume cannot guarantee the compatibility of computer files with client systems or that documents will retain their original formatting features. CDs, hard copies, and flash drives are not automatically included with resume packages and must be purchased individually. If a client chooses to purchase a CD, hard copy, or flash drive format of their resume and/or career marketing documents, please note that Brand Red Resumes does not provide technical support on document formatting or related inquiries and cannot guarantee system compatibility or the successful transfer of formatting features. Electronic files, formatting, and information criteria for Agency Solutions will be specifically outlined within Agency Agreement.